FAQs | Frequently Asked Questions | Speedo

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FAQs

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+–How to contact us?

Didn’t find the answer you were looking for? Submit your query through our Contact Us form. We aim to respond within 24 hours.

+–Get in touch by phone

Our regional Customer Service teams can be reached by phone via the numbers below, if your region is not specifically listed, please contact out UK team:

UK : +44 0800 208 8798. The team is available Monday - Friday 8am to 8pm and Saturdays 8am to 5pm (GMT). Please note, our phone lines are closed on Sundays.

USA: +1 (844) 3243257 The team is available Monday - Thursday 8am to 8pm, Fridays 8am to 5pm and Saturdays 8am to 4pm (GMT -4). Please note, our phone lines are closed on Sundays.

Canada: +1 (844) 2457184 The team is available Monday - Friday 8am to 8pm and Saturdays 8am to 5pm (MST/UTC -7). Please note, our phone lines are closed on Sundays.

+–Temporary Suspension of Services in Selected Middle East Countries

Why have certain Middle Eastern countries been removed from your website?

Due to significant disruptions to transport and logistics services across the Middle East, we have temporarily suspended services to the following countries:

Bahrain

Israel

Kuwait

Oman

Qatar

Saudi Arabia

United Arab Emirates

Ongoing regional developments have led to widespread airspace closures and an increased military presence, resulting in the suspension of nearly all commercial flights. As a result, we are currently unable to operate reliably or safely in these locations.

This decision was not taken lightly and reflects circumstances outside of our control.

Is this a permanent change?

No. This is a temporary measure.

We are closely monitoring the situation and will resume services as soon as it is safe and operationally feasible to do so. Our priority is to restore access as quickly and responsibly as possible.

I live in one of the affected countries. What does this mean for me?

We understand this may be disappointing or frustrating, and we sincerely apologise for the disruption.

At this time:

New orders to the affected countries cannot be processed.

Existing orders may experience delays or cancellations if they cannot be safely fulfilled.

If you have already placed an order, our customer service team will contact you directly if your order is impacted.

+–Where do I find the size guides?

You can find the size guide on each product page. Simply look underneath the size options and select the link marked "Size Guide" to view detailed sizing information for that item.

+–How to care for a swimsuit?

Rinse your swimsuit in cold water after use and allow it to dry naturally, away from direct heat and sunlight. Do not use soaps or detergents to cleanse your suit. Do not wrap your swimsuit in a towel as this retains chemicals and heat in close contact with the garment and may cause premature deterioration of swimwear.

For regular use of swimwear we would advise customers to purchase from our Endurance+® range as these are 100% chlorine resistant.

+–Can you urinate in a wetsuit?

You can urinate in a wetsuit so long as the wetsuit is rinsed after use. Please refer to the proper aftercare instructions.

+–How to care for my goggles?

To preserve the life of your goggles and keep them in good condition we recommend you follow these rules:

- Spend a minute cleaning the lenses after every swim. - By gently washing them in lukewarm water you can remove any chlorine or harmful chemicals that will shorten their lifespan. - Don’t ever use soap or detergent though as they are a natural enemy of the anti-fog coating. - After washing, leave your goggles to air-dry in a flat position. If they are left wet in your kit bag they’ll most likely grow bacteria and mould.

- Do not leave goggles in the direct sunlight for prolonged periods, this may affect the durability of the straps.

Our care instructions are also available on this video: https://www.youtube.com/watch?v=-uV1LqcS4J8

+–Can a wetsuit be machine washed?

No, please refer to the aftercare instructions below. Rinse the suit separately in cold water as soon after use as possible. Hang on wide hanger to allow the suit to fully air dry. Do not hang in direct sunlight. Do not leave in hot car. Do not bleach or detergent. Do not machine wash, dry clean or iron.

+–Do I need to wear a size down to achieve good compression?

You don't need to size down to achieve good compression, the Fastskin LZR Racer X already has high levels of compression in the legs, so please refer to the size guide. The size of your suit should be determined from the measurements advised in the size guides. The hip measurement is the most important measure to take, since the LZR Racer CompreX fabric limits the amount of stretch in the suit, and therefore how wide it will go over the hips.

+–Do you have swimsuits for tall people?

We do not have a specific range of swimsuits for the taller individual unfortunately.

This is a range we hope to produce in the future but in the meantime, we would recommend swimsuits with the adjustable straps or tankinis.

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