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Returns

Easy returns - so you can shop with confidence.

How to return your order

1. Register your return

Start your return through our returns porta l.

You’ll be guided through the process step by step.

2. Send your items back

Choose a return option that works for you and follow the instructions provided.

Make sure your items are securely packaged.
Always keep your proof of postage.

3. We’ll take care of the rest

Once your return arrives, we’ll process it as quickly as possible.

Please allow up to 14 days from receipt for your return to be processed
You’ll receive an email confirmation when your return has been processed.

Returns Policy

You have 60 days from receiving your order to register a return
UK returns are free of charge
International return costs are the responsibility of the customer
Items must be returned in pristine condition, with all tags intact

For hygiene reasons, we cannot accept returns on:

Underwear
Face masks
Any item with a removed hygiene seal

All returned items remain your responsibility until they reach our warehouse, so we recommend keeping your proof of postage.

Refunds

Returns typically take 7–10 days to arrive at our warehouse (please note this could be longer for international returns)
Once received, your return will be quality checked
Following inspection, refunds will be processed back to the original payment method within 5-7 working days.

Exchanges

We do not offer direct exchanges.

If you need a different size or item:

Return your original item
Place a new order

Delivery & Return Costs

UK returns are free when using our returns process
International return shipping costs are not refunded
We do not refund postage costs for unwanted items

If an item is returned as faulty but no fault is found, return postage costs will not be refunded and redelivery charges may apply.

Frequently Asked Questions

Do I have to pay to return my order?

UK: Returns are free when using our returns process
Rest of World: Return shipping costs are the responsibility of the customer

How long does it take to process a return?

Once your return arrives at our warehouse, please allow up to 14 days for it to be processed.

What should I do if I receive an incorrect item?

If you’ve received the wrong item, please contact our Customer Service team through our contact us page with your order details.

We’ll work quickly to resolve the issue.

What should I do if my item is damaged?

Please accept the delivery and contact us as soon as possible with:

Details of the issue
Photos of the damage

We’ll review your case and provide a resolution.

How do I report a faulty item?

A description of the fault
Images where possible

We’ll investigate and guide you through the next steps.

Can I exchange an item?

We currently do not offer exchanges.

To get a different item, return your original order and place a new one.

Will I be refunded my return postage costs?

UK: Returns are free using our returns process
Rest of World: Return postage costs are not refunded.

If no fault is found, postage costs will not be reimbursed.

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